By purchasing Retained Services, Client (“Client”) has retained Vortx, Inc. (“Service Provider”) to proceed with the requested services, and agrees to the terms and conditions as set forth here:

1. Services. Client has retained Service Provider to perform non-invasive services which are mutually understood and generally designed to improve the eCommerce success of the Client's site. Services might be suggested by either Client or Service Provider. Unless both parties are happy with the concept and the capability of delivering successfully, the services should not be part of the Retained Services solution.

 2. Payment. Client will pay by credit card, and purchase of Retained Services authorizes Vortx, Inc to process monthly payments until client terminates in line with these terms.

3. Carry-over. Monthly retainers provide ongoing support at a discounted rate up to the number of hours purchased. Services rendered beyond the retained number of hours will be billed at the full hourly rate with payment due upon receipt. Retainer time is consumed in 15 (fifteen) minute increments. Payments rendered are considered fully earned and non-refundable. Unused hours can be carried over to a total of ten hours; beyond that, it is incumbent upon Client to use their retained hours each month.

4. Additional Work. Client understands additional work beyond the scope of this purchase must be negotiated separately.  

5. Agreement. All services will be protected by the Vortx Professional Services Agreement (PSA). If Client has not already signed a PSA, it will be sent for electronic signature. 

6. Termination. There is a minimum term of 2 months. Beyond the second payment, retainers may be terminated by either party for any reason with 30 days advance written notice of intent to cancel. Retainer fees are due in full if proper notice is not provided. Cancellation must be written and sent electronically to billing@vortx.com

7. Expiration & Modification. This Agreement shall remain in effect until such time as one or the other Party provides written notice of cancellation. This Agreement may be modified or amended as necessary after negotiations initiated by either Party. If agreement is reached, only a written instrument signed by both Parties will modify or amend this Agreement.